Emotional Intelligence for Effective Working Relationships

Emotional intelligence is the ability to recognize and manage your own emotions, read and respond to other people's, and build effective relationships at work. This 60-minute emotional intelligence training is an introduction to the field.

You'll learn what an emotion is, how emotional hijacking happens and the 12 signs of an emotionally intelligent person. Then you'll work on self-management, optimism, anger management and self-motivation, followed by empathy, social awareness, group interactions and positive listening.

Through practical applications, you'll find what triggers you, manage stress better and connect more easily with others. Greater self-awareness supports productivity, job satisfaction, communication and rapport.

• Define emotional intelligence and explain why it matters at work
• Recognize the 12 signs of emotional intelligence
• Explain emotional hijacking and identify your own triggers
• Manage anger and stress and use optimism to stay motivated
• Communicate with empathy and listen positively
• Improve social awareness and group interactions

• Introduction to emotional intelligence and why it matters
• Behaviors associated with emotional intelligence
• The 12 signs of being emotionally intelligent
• What an emotion is and how emotional hijacking happens
• Self-management
• Using the power of optimism
• Managing anger effectively
• Self-motivation
• Empathy and empathic communication
• Social awareness
• Effective group interactions
• Listening positively

Emotionally intelligent people notice the verbal and nonverbal signals of others, which makes their communication and relationships more effective. EI has been shown to matter even more than IQ, so soft skills like empathy and communication can do more for success than technical skill alone.

This session suits anyone who wants stronger business relationships through better self-awareness and emotional management, and it can help teams handle difficult situations.

Anyone who wants to maximize their business relationships for continued success by increasing their self-awareness and emotional management through emotional intelligence skills.

Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey’s is currently a  faculty member of American Management Association where she trains communication skills.