Reduce Stress in the Workplace: Effective Ways to Handle Conflicts, Difficult People & Tough Situations!

Conflict is bound to happen when people with different backgrounds and work styles share a goal. A recent study found that 85% of employees have dealt with workplace conflict, which can disrupt work, cut productivity, derail projects and raise absenteeism and turnover.

This 60-minute conflict resolution webinar gives managers, supervisors and team leaders tools to handle conflict, difficult people and tough situations. You'll learn the iceberg concept of conflict, the top six causes of workplace conflict and five conflict management strategies, then find out whether you act like a shark, turtle, teddy bear, fox or owl.

The session closes with ways to stay calm under pressure and a four-step collaborative problem-solving process.

• Explain the iceberg concept of conflict
• Recognize the top six causes of workplace conflict
• Identify five conflict management strategies
• Determine your own conflict style
• Apply each strategy to specific conflict situations
• Stay calm and professional during disagreements
• Use a four-step collaborative process to resolve conflict

• The iceberg concept of conflict: what's above and below the waterline
• The top six causes of workplace conflict
• Five conflict management strategies with examples
• Conflict styles: shark, turtle, teddy bear, fox and owl
• Using each strategy in specific conflict situations
• Keeping your cool and responding professionally
• A 4-step collaborative problem-solving process

Poorly managed conflict costs organizations customers, top talent and the manager time spent smoothing over disagreements. Handling it well is a core skill for every supervisor and manager.

With the right strategies you can prepare for, respond to and resolve disagreements without stress or avoidance. Well-handled conflict can spark ideas and creativity. Executives, HR leaders, project and operations managers, supervisors and team leaders will benefit.

• CEO’s
• COO’s
• VP of Human Resources
• Chief Learning Officer
• Directors
• Project Managers
• Operation  Managers and Supervisors
• Team Leaders
• Human Resources Professionals

Marcia Zidle, the Smart Moves Coach, is a board-certified executive and career coach, business management consultant, and keynote speaker, with over 25 years of management, business consulting, and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits.

 She has expertise in strategy and alignment; executive and team leadership development; social and emotional intelligence; employee engagement and innovation; career and organization change management; employee relations and talent management.
 
Marcia has been selected as one of LinkedIn Profinder’s top coaches for the past 7 years. Check out the 200 + LinkedIn articles she’s authored on Leadership, Management, and Human Resources topics that have facilitated organizations to leverage their leadership and human capital assets generating greater effectiveness and profitability.

Marcia’s claim to fame is as a world traveler having a multi-cultural spirit and perspective. She has lived as an expatriate with her family in Scandinavia and Australia. In fact, one of her children is an "Aussie". She’s traveled to over 30 countries throughout Europe, Middle East, Far East, and the South Pacific.