Human Error Reduction in GMP Manufacturing Environments for Floor Supervisors

Human error drives a large share of quality and production losses, and while it will never be eliminated, many problems can be prevented. Errors often begin with design, procedures, training and the work environment, all of which can be changed. This 90-minute human error reduction webinar is built for GMP manufacturing floor supervisors.

You'll cover the background and facts of human error, why prevention matters for regulatory and business reasons, how training and supervision affect errors, types of error, and common traps such as memory failures, overconfidence, visual detection and vigilance.

The session explains how to manage human error deviations, identify root and near-root causes, link them to CAPA, measure error rates in your department, and use trending, tracking and prediction, with current trends in human error issues.

• Explain the factors and causes of human error
• Describe how supervision builds a reliable group for regulatory and business compliance
• Avoid supervision traps that allow errors to occur
• Identify root causes and CAPA related to supervision
• Measure human error rates in your department and track metrics
• Take practical steps to support human reliability on site

• Background on human error
• Why human error prevention and reduction matters
• Training and human error
• Facts about human error
• Human error as the root cause
• What human error is
• How supervision controls human error
• Common mistakes: memory failures, overconfidence, visual detection and vigilance
• Types of error and human error categories
• Managing human error deviations and identifying root causes
• Human error rates and measurement
• Trending and tracking
• Prediction
• CAPA effectiveness

Supervisors play a central role in building a highly reliable team. This course gives practical approaches for supervising on the floor, getting your group in sync, and using a specific method to correct, prevent and avoid repeat errors, with tools you can use right away.

It suits supervisors, training managers, managers and directors in operations, manufacturing, plant engineering, QA/QC and process improvement, as well as engineers, compliance officers, regulatory affairs professionals and corporate counsel.

• Supervisors, Training Managers, Managers and Directors
• Operations
• Manufacturing
• Plant engineering
• QA/QC staff
• Process excellence/improvement professionals
• Industrial/process engineers
• Compliance officers
• Regulatory/legislative affairs professionals
• General/corporate counsel

Ginette Collazo, Ph.D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.Ginette Collazo, Ph. D. is the author of the book Human Error: Root Cause Determination Model, published in 2008. She is also a speaker at significant events like Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, and of course, Pharmaceutical Industry Association.