Strategies and Steps to Manage Difficult People

Managing difficult people is a challenge in almost every workplace. They are few in number, but their habitual behavior affects most of the people they deal with, frustrating and demoralizing colleagues, driving lost productivity and absenteeism, and even costing companies customers and clients.

This 60-minute webinar gives you action steps and processes that work. You'll start by analyzing your own reaction and what you can control, what makes a person difficult for you, and how you see the problem. You'll then learn to identify different types of difficult people, adjust your business communication style, and use strategies to handle each situation, including how to spot and manage a difficult boss and the mistakes people commonly make with one.

• Analyze your own reaction and focus on what you can control
• Identify the different types of difficult people
• Apply steps to handle each type of difficult person
• Adapt your business communication style to the situation
• Recognize a difficult boss and avoid common mistakes
• Use practical ways to manage a difficult boss

• Analyzing your reaction and what you can control
• What makes a person difficult for you
• Defining the problem from your perspective
• Identifying the different types of difficult people
• Strategies and steps to manage the situation
• Business communication and styles
• How to identify a difficult boss
• Common mistakes people make with difficult bosses
• Ways to manage a difficult boss

When people run into a difficult person, they often assume they caused the problem or did something wrong. Usually that isn't so: it is the difficult person who is behaving in an unbusinesslike, disruptive way. Knowing that, and having clear steps to follow, changes how you respond.

This session suits leaders, managers, individual contributors and high-potential employees.

• Leaders
• managers
• individual contributors
• high potentials
• baby boomers 
• etc.

Valerie successfully coaches leaders in corporations and business owners in mid to small-sized companies. Her coaching focus is on key skills that improve leadership effectiveness: Executive Presence, Leading Change, Strategic Business Thinking, and communication skills.

Valerie was featured in Dallas Business Journal: “Two Minutes with Leadership Guru”. Her clients agree that working with her they obtained their results and "more"; as one client said: she positively impacted my career and business decisions. 

She gained her 20+ years of expertise as a leader at Fortune 100 companies including AT&T and HP. Her depth of business acumen enriches her executive coaching approach; provides a solid framework to analyze business situations, and work with her clients to obtain their results. She has advanced certifications in Hogan, 360 multi-rater, DISC, TriMetrix, Winslow, Myers Briggs-MBTI, and key assessment tools that raise the bar for her effectiveness and achieving positive results.