Harassment, Bullying, Gossip, Confrontational and Disruptive Behavior: A Manager's Guide on How to Detox and Neutralize a Negative Workplace

Bad attitudes, jealousy, gossip and disruptive behavior drag down morale, teamwork and productivity. Ignoring toxic behavior or giving in to it doesn't work. This 90-minute webinar shows managers how to neutralize a negative workplace and keep the problems from coming back.

You'll learn how managers can accidentally reward harmful behavior, the four types of problem employees, how to identify all forms of bullying and how to stop the rumor mill with a policy of transparency. The session also covers zero tolerance and reprimands, spotting when someone is lying, handling blame and denial, and using the DISC personality profile to understand behavior.

It also looks at building respect through a language of caring so employees become more solution oriented.

• Recognize how managers may reward destructive behavior without meaning to
• Identify the four types of problem employees and the forms of bullying
• Stop gossip and rumors with zero tolerance and transparency
• Confront dishonesty, blame and denial calmly
• Use the DISC profile to understand and respond to behavior
• Build respect, trust and engagement through a language of caring

• How managers inadvertently reward harmful behavior
• Steps to keep control of the situation
• The four types of problem employees and how they become a problem
• Turning around gossip and the grapevine to empower employees
• Telling when someone is lying and confronting them
• When to focus on the behavior rather than the attitude behind it
• Identifying the forms of bullying you need to control
• Topics that should not be discussed at work
• Stopping the rumor mill with a policy of transparency
• Why people push your buttons with inappropriate comments
• The DISC personality profile and what it reveals about behavior
• Controlling unwritten office rules that create a negative culture
• Techniques for when employees blame others or deny responsibility

Rude, disengaged or troubled employees cost a business more than it can afford, and a culture that tolerates bad attitudes is not acceptable. Often an employee's attitude comes from how they are treated at work, so managers need to look at their own role as well.

This session suits any manager facing harassment, gossip, bullying or other toxic behavior who wants to restore emotional control, trust, engagement and creativity.

This webinar is perfect for anyone with a disruptive company culture of harassment, gossip, bullying, or toxic behavior.

Bonus: Complimentary Resources

• Several will be offered at the conclusion of the session from 
• e-books to articles on conflict resolution and engagement.

Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: 

Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta 
Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England 
Set up, owned, and managed a 24-hour-a-day, 365-days-a-year retail convenience store and gas bar business
As a hobby organizes and chairs election campaigns at every level of government
Active in several community associations in a leadership/board member role
He has been providing education keynotes, workshops, and webinars all across North America full-time for the past 40+ years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real-life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles, and tools to support the content and measure skill levels.

The focus is on improving engagement and team building with the added value of aligning corporate strategy to create high-performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure the implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?

Clients include businesses, Government, education, non-profit associations, and health care. 

In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.