How to Give Corrective Feedback: The CARE Model - Eliminating Negative Behaviour, By Focusing On Accountability

Negative behavior left unchecked spreads, and complaints handled poorly create more conflict, hurt productivity and make the workplace unpredictable. This 90-minute corrective feedback training introduces the CARE model for addressing problems with timely action, tact and strong communication.

The issues range from offensive language, constant criticism and tardiness to personal hygiene, inappropriate clothing, religious or political opinions, poor performance and people who ignore their impact on colleagues or customers.

You'll learn to notice when you start losing control, how the snowball effect of negativity works, how to read body language, and what causes workplace dysfunction. The session goes beyond the familiar sandwich model with leadership styles that build trust, three core relationship strategies, eight communication principles and ten measures for CARE-ing.

• Recognize when you are starting to lose control of a situation
• Explain the snowball effect of uncontrolled negativity
• Read body language to understand what is really going on
• Identify the causes of workplace dysfunction and correct them
• Use leadership styles and communication principles that build trust
• Apply the CARE model to get agreement to a change in behavior

• Recognizing when you start to lose control
• The snowball effect of uncontrolled negative people
• Why communication and interpersonal skills matter
• Reading and understanding body language
• What creates workplace dysfunction and how to correct it
• Negative workplace performance measures
• What good communication creates in the workplace
• Leadership styles that create trust
• 3 core strategies in relationship development
• 8 vital communication principles
• Top 10 measures and solutions for CARE-ing
• Moving from blame to self-awareness, critical thinking and problem-solving

You can't prepare for every difficult situation, but you can approach each one with a corrective action plan and the right language and habits. CARE-ing means being appreciative, present and compassionate, acknowledging feelings, projecting positive intent and avoiding assumptions.

This session suits new to mid-level executives, supervisors and managers, including those preparing for a new leadership role, and C-suite, HR and customer service leaders. Three self-tests are included.

• Everyone is involved in improving the customer experience. This will include C-suite, VPs, HR, and Customer Service Supervisors and Managers.
• This webinar is designed for new to mid-level executives, supervisors, and managers, who are looking for new decision-making skills to lead and motivate others.
• This is especially helpful for those who are on track for a new leadership role or are preparing to assume a challenging new leadership function.

Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: 

Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta 
Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England 
Set up, owned, and managed a 24-hour-a-day, 365-days-a-year retail convenience store and gas bar business
As a hobby organizes and chairs election campaigns at every level of government
Active in several community associations in a leadership/board member role
He has been providing education keynotes, workshops, and webinars all across North America full-time for the past 40+ years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real-life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles, and tools to support the content and measure skill levels.

The focus is on improving engagement and team building with the added value of aligning corporate strategy to create high-performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure the implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?

Clients include businesses, Government, education, non-profit associations, and health care. 

In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.