Human Error Reduction Techniques for Floor Supervisors

Supervisors play a key role in human error reduction. People make mistakes because systems allow them to, so controlling error means understanding human behavior and the psychology of error, and finding exactly where the system is weak so it can be fixed.

This 90-minute webinar on human error reduction techniques for floor supervisors covers critical factors such as preparation, planning, scheduling and communication. It offers practical approaches to floor supervision, ways to get your group in sync, and a specific methodology for correcting, preventing and avoiding recurring issues in GMP environments.

You'll also look at types of error, human error rates and measurement, trending, prediction, CAPA effectiveness and the use of ChatGPT and AI.

• Explain the factors and causes of human error
• Describe how supervision builds a highly reliable group for regulatory and business compliance
• Avoid supervision traps that allow errors to occur
• Identify root causes and CAPA linked to supervision
• Measure human error rates in your department and track the metrics
• Identify what you can do to support human reliability at your site
• Integrate AI into human error reduction work

• Background on human error phenomena
• What human error is
• Why human error prevention and reduction matter
• Supervision and human error
• Facts about human error caused by supervisors and how to avoid it
• When operator error is the root cause
• How supervision controls human error
• Common mistakes such as memory failures, overconfidence, visual detection and vigilance, and how supervision helps
• Types of error
• Human error rates and measurement
• Trending and tracking
• Prediction
• CAPA effectiveness
• Using ChatGPT

Supervision is central to reducing and preventing human error. This training gives you practical tools you can use right after the event, explains root causes and near root causes of supervision-related errors, and covers the five main elements of an error-free environment.

It suits supervisors, managers and directors in operations, manufacturing, plant engineering, QA/QC, process improvement, compliance, regulatory affairs and legal roles.

• Supervisors, managers, and directors
• Operations
• Manufacturing
• Plant engineering
• QA/QC staff
• Process excellence/improvement professionals
• Industrial/process engineers
• Compliance officers
• Regulatory/legislative affairs professionals
• General/corporate counsel

Ginette Collazo, Ph.D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.Ginette Collazo, Ph. D. is the author of the book Human Error: Root Cause Determination Model, published in 2008. She is also a speaker at significant events like Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, and of course, Pharmaceutical Industry Association.