Workplace Civility - Respectful Habits Lead To Increased Productivity, Decreased Liability

Rudeness costs businesses millions each year, and while knowledge and technology keep advancing, basic social values that affect the bottom line are slipping. This 60-minute workplace civility training tackles the growing problem of incivility at work.

You'll learn what civility is, why it matters to a company, and its typical causes and effects, including at least three behavioral indicators. The session covers the costs of incivility, the rewards of a civil workplace for productivity and retention, and which behaviors count as uncivil.

It also teaches practical etiquette, such as greetings, respect, involvement and political correctness, skills for diagnosing uncivil behavior, facilitative communication and ways to build civility into the organization.

• Define civility, explain its causes and name at least three behavioral indicators
• Describe the costs of incivility and the rewards of civility at work
• Practice workplace etiquette, including greetings, respect, involvement and political correctness
• Explain how a civil workplace raises productivity and retention
• Diagnose the causes of uncivil behavior
• Use facilitative communication skills

• Definition of civility, its causes and behavioral indicators
• The costs of incivility
• The rewards and benefits of civility in the workplace
• Practicing basic workplace etiquette
• Behaviors that can be considered uncivil
• Diagnosing the causes of uncivil behavior
• Facilitative communication skills
• Ways organizations can systematize civility

Managers and employees need a shared, specific understanding of respectful words and behavior, and of how perceived respect affects organizational performance.

This session suits recruiters, managers, supervisors and employees who want a more respectful and productive workplace.

• Recruiters, Managers, Supervisors and employees

Deborah Covin Wilson, CPLP SHRM-SCP, SPHR, is the keynote speaker at ComplianceKey. She is the recently retired director of organizational development and consulting services, a unit in human resources administration at Georgia State University. With more than 25 years in higher education, she was responsible for training, employee engagement programs, strategic planning, HR communications, and organization development services. Deborah was involved in several University System of Georgia Board of Regents initiatives: She served as chair of the Tuition Assistance Program committee, a member of the Executive Leadership Institute Advisory Committee, and a steering committee member of the Accelerated Leadership Academy.

Deborah is principal of Covin Wilson Associates, an organizational development company that focuses on strategic planning, leadership development, team building and coaching. 

Deborah holds several professional certifications, including the Certified Professional in Learning and Performance (CPLP) from ATD and the Senior Professional in Human Resources from the Society for Human Resource Management, and is a Registered Corporate Coach. She is a 2015 recipient of the ATD Certification Institute's CPLP Contributor Award. Additionally, Deborah wrote an article for T+D magazine titled?When Opportunity Knocks, Can You Walk the Talk?" and was a contributing author of the book Road-Tested Activities. She received a BA in secondary education from Concordia Teachers College and an MSW from Atlanta University.