Email is fast and convenient, but poorly written messages leave a bad impression of the sender. This 60-minute business email writing training covers the rules of thumb and etiquette that keep your emails professional, clear and effective, and how to manage your email.
You'll look at common email perils, netiquette, addressing messages, and when to use CC, BCC, forward, reply all and urgent. The session works through subject lines, salutations, body text and closing signatures, along with formatting for a professional look.
It also covers grammar, common spelling, jargon and punctuation mistakes, proofreading, concise writing and methods for organizing your thoughts.
Bad emails reflect immediately on your abilities, and people sometimes write things that are better left unsaid. Good email etiquette builds healthy business communication, reduces email overload and improves productivity, giving you a real career advantage.
This session is for professionals at all levels who want better results from their written business communication.
Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey’s is currently a faculty member of American Management Association where she trains communication skills.