Using Stay Interviews To Improve Employee Retention & Engagement

Turnover is costly, especially when your most talented people leave, since they are the most recruited, the hardest to replace and may take top performers or customers with them. This 90-minute stay interviews training shows managers how to keep them.

Managers account for most of the variance in engagement and retention, and many employees leave their boss rather than their job. Building trust is the single biggest lever a manager has, and stay interviews are a direct way to do it.

You'll learn what stay interviews are and aren't, how to start a program, how often to hold them, core questions and probes, how to close the conversation and how to follow through with an action plan.

• Explain the objectives of stay interviews and how they differ from other conversations
• Launch a stay interview program step by step
• Plan the frequency and length of stay interviews
• Ask core questions and probe employee issues effectively
• Close a stay interview and build an action plan
• Apply the three-step process for retaining employees

Stay interview basics

• The objectives of stay interviews
• What stay interviews are and what they are not
• Steps in starting a stay interview program

Conducting stay interviews

• Frequency and length
• Techniques and skills
• Core stay interview questions
• Sample issues and related probes
• Closing a stay interview

Following through

• Components of a stay interview action plan
• Stay interview cautions
• The three-step process for retaining employees

Stay interviews re-recruit your talent by finding out why people stay and what might make them leave. They make employees feel valued, strengthen or repair manager relationships, identify needs that shape a better employee experience and help prevent exit interviews.

The webinar suits anyone with leadership, management or supervisory responsibility.

Anyone with leadership, management, or supervisory responsibility. 

Pete Tosh is the Founder of The Focus Group, a management consulting and training firm that assists organizations in sustaining profitable growth through four core disciplines:

• Implementing Strategic HR Initiatives
• Maximizing Leadership Effectiveness
• Strategic Planning
• Enhancing Customer Loyalty

The Focus Group has provided these consulting and training services to manufacturing and service organizations across the U.S., Canada, Europe, and the Middle East. Pete has worked closely with the leadership teams of organizations such as Exxon, Brinks, EMC, State Farm, Marriott, N.C.I. YKK and Freddie Mac

Pete holds a B.A. degree in Psychology from Emory and Henry University and Masters degrees in both Business Administration and Industrial Psychology from Virginia Commonwealth University. Pete also co-authors Leading Your Organization to the Next Level: the Core Disciplines of Sustained Profitable Growth.